Privacy Policy

Introduction

At Converze ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website converze.net or use our AI automation services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out contact forms or request information
• Schedule a consultation or strategy call
• Subscribe to our newsletter or updates
• Use our AI diagnostic tool or intake forms
• Communicate with our AI agents (Nova, Sage, Aria, Clio, Atlas, Orion)

This information may include: name, email address, phone number, company name, job title, business information, and any other details you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website and search terms used
• Interaction data with our AI agents

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and provide customer support
• Send you updates, marketing communications, and service announcements
• Analyze usage patterns to improve our website and services
• Develop and train our AI automation agents
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations and enforce our terms

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

Third-Party Services

We may employ third-party companies and services to facilitate our website and services, including:

• Supabase: Database and authentication services
• Calendly: Appointment scheduling
• Analytics providers: Website traffic and usage analysis
• Email service providers: Communication and marketing
• AI service providers: Natural language processing and agent functionality

These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data storage with reputable providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your personal data, we will securely delete or anonymize it.

Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Restriction: Request restriction of processing your data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your data for certain purposes
• Withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@converze.net. We will respond to your request within 30 days.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: