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80% of your support tickets are
the same 12 questions.
Aria triages every ticket, resolves routine queries automatically, and escalates the rest to the right human with full context already attached.
Aria
Customer Support Agent
4 min
Response
80%
Auto-resolved
92%
CSAT
Recent activity
Resolved 6 routine tickets
1m ago
Escalated 2 complex queries
14m ago
Updated knowledge base
45m ago
Your agent after intake
Get yours80%
Auto-resolved tickets
No human intervention needed
4 min
First response time
Down from 6+ hours
92%
CSAT score
Up from 74% baseline
Your support team is buried and customers notice.
The gap between ticket arrival and response is where customers churn.
Your inbox is a bottleneck
Every ticket requires a human to read, categorise, and respond. When volume spikes, response times collapse and customers churn.
The same questions waste skilled time
Your best support reps spend half their day answering FAQs that could be resolved automatically.
Escalations arrive without context
When a complex issue finally reaches a senior rep, they spend 10 minutes reading history before they can even start helping.
From ticket received to resolved without a human in the loop.
A four-step process that runs automatically.
Reads
Aria reads every incoming ticket, identifies intent, urgency, and category within seconds of arrival.
Drafts
For routine queries, Aria drafts a response using your knowledge base and sends it automatically. No queue, no wait.
Escalates
Complex or high-stakes tickets are routed to the right human agent with a full summary, ticket history, and suggested response already attached.
Improves
Aria tracks resolution rates and CSAT. Every week it updates its own response patterns based on what worked.
E-commerce brand: 8 weeks with Aria
An e-commerce brand was receiving 800+ support tickets per week. Three support reps were manually triaging every ticket in Zendesk. Average first response time: 6 hours. CSAT score: 74%. The team was overwhelmed and customers were frustrated.
Knowledge base integration
Trained on 200+ help articles and past ticket resolutions
Auto-triage engine
Categorised tickets by urgency, type, and complexity in under 3 seconds
Smart escalation rules
Routed complex tickets to senior reps with full context and suggested responses
Auto-resolved tickets
No human intervention
80%
First response time
Down from 6+ hours
4 min
CSAT score
Up from 74% baseline
92%
We cut our support headcount requirement in half while improving satisfaction scores. Aria handles the volume, our team handles the edge cases.
Head of Operations, E-commerce brand
Aria connects to your support stack
Zendesk
Intercom
Freshdesk
Gmail
Outlook
Slack
Notion
HubSpot
Typeform
Zapier
LiveChat
Common questions
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Get your Aria plan in 3 minutes.
Aria triages and resolves 80% of routine tickets automatically. Your team focuses on complex cases that need human expertise. Get your personalised implementation plan in 5 minutes.